Frequently asked questions
IS IT EASY TO ASSEMBLE BABY GYM OR KITCHEN CHAIR? WHAT TOOLS DO I NEED FOR IT?
Yes, all of our products are quite easy to assemble. We include all of the required tools and detailed instructions for a smooth assembly. Our Climbing Gym usually take about 25-50 minutes to assemble, while kitchen chairs can be assembled within 10 minutes or less. It’s a safe and fun activity to do with your children.
WHAT HAPPENS IF MY ORDER IS DAMAGED OR LOST IN TRANSIT?
We ship our products worldwide and very rarely have any issues with lost or damaged items. Even so, all of our products come with insurance. If your order comes damaged, please contact us as soon as possible and we will send you a replacement.
Support@daddy-chef.com
I’M PAYING LARGE SUM FOR MY ORDER, HOW CAN I BE SURE THAT IT WILL BE DELIVERED?
We use an international payment system that is employed by all e-commerce businesses operating through the Shopify.com platform. In case your item is not delivered, you can get your money back by contacting the bank that issued your credit card and filing a complaint. You can also check our account on Etsy.com or Amazon.com, where you will be able to read consumer reviews about our customer service and product quality.
IS YOUR PRODUCT 100% MADE IN THE USA?
Our wood products are sourced from the forests of Ukraine. Manufacturing is done in UA and packaging and fulfillment is done in USA.
Did we answer all of your questions? If not, please contact us via e-mail at support@daddy-chef.com or message us on Facebook. We usually respond within a few hours.